July 19, 2019
| by
iaur
| posted as
Apps, Microsoft 365
Scenario:
- User is not able activate Word, Excel, etc.,
- Read-Only when opening desktop apps
Pre-defined Check List:
- Check installed Office client (ProPlus or Business)
- Removed Office cached credential
- Credential Manager > Windows Credential > Delete cached credential named MicrosoftOfficeXX.X or MicrosoftOfficeAdal
- Windows + R
- Type & Enter : rundll32.exe keymgr.dll,KRShowKeyMgr
- Delete Cache credential: MicrosoftOfficeXX.X or MicrosoftOfficeAdal
From:< https://docs.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state#step-3-remove-the-stored-credentials-in-credential-manager>
- Disconnect organization account (Windows 10)
- Open Settings.
- Click on Accounts.
- Click on Access work or school.
- Choose only the account that has the Microsoft Logo
- Click the Disconnect button.
- Refresh Network\Bypass local DNS
a. > Open Network and Sharing Center
b. > Click on "Change Adapter Settings"
c. > double-click on the network the Cx is connected to
d. > Click on Properties
e. > Uncheck the IPv6
f. > Double-click on the IPv4
g. > On the DNs server address add the 8.8.8.8
h. >On the Alternate DNs server address add the 8.8.4.4
i. > Click SAVE
j. > Flush DNS cache : CMD > ipconfig /flushdns
k. > Reset Network adapters CMD > netsh winsock reset
- Turn off AV and Windows\Network Firewall
- Sign out of the Office applications
- Remove the Identities folder from the Registry
- HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities and deleted the “Identities” folder
- Or Delete both of the following entries:
- HKCU\Software\Microsoft\Office\16.0\Common\Identity
- HKCU\Software\Microsoft\Office\16.0\Registration
- Delete your License Data
- Delete the following folder and all of its contents
- %localappdata%\Microsoft\Office\16.0\Licensing
- Go to the registry hive below and delete configuration folder
local machine>software>microsoft>office>clicktorun>configuration
- Run the scripts mentioned in below by running the command prompt as an administrator
Office 2016: 32x
============
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXX
Office 2016: 64x
============
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
From <https://blogs.technet.microsoft.com/odsupport/2015/05/01/how-to-reset-an-office-365-install-to-the-initial-activationinstall-state/>
- Create new Test profile and activate office from there