SPO\OD web apps is stuck in “setting up”

June 20, 2017 | by iaur | posted as Failure, SharePoint Online

Scenario

  • SharePoint and OneDrive web apps are not working
  • Unable to access SharePoint and OneDrive web apps services
  • Accessing from a newly provisioned tenants

Steps

Check licensing status

  • Open PowerShell as admin and connect to office 365

Run the following cmdlets

(Get-MsolUser -UserPrincipalName user@domain.com).Licenses.ServiceStatus

  • Check if SharePoint services is in pending input
  • If that is the case, wait for 24 hours and if persistent proceed below.

Rehydrate the tenant by triggering provisioning services

  1. Sign in to your Microsoft 365 admin center.
  2. Click the ? (Help) icon in the upper-right corner of the page. If the switch at the upper part of the Help pane is pointing to Support Assistant, change it to Search.
  3. In the search field, enter ews and select Increase EWS Throttling Policy from the lists of query suggestions.

4. You will be asked to diagnose throttling settings for your tenant. Click Run Tests to do so.

5. Regardless of the the result you will have to ease the throttling policy settings for 30, 60 or 90 days. Select the value that meets your needs from the Duration (Days) drop-down menu and click Update Settings.

This will allow automated process to re-trigger provisioning of the tenant services.

Trigger SPO license from Admin Center

Next is to toggle on and off apps from the user license settings from the admin center. Toggle off for 5 minutes then turn it back on afterwards

  1. In the admin center, go to the Users > Active users page.
  2. On the Active Users page, select the row of the user you want to assign a license to.
  3. In the right pane, select Licenses and Apps.
  4. Expand the Licenses section, select the boxes for the licenses that you want to assign, then select Save changes.

If still persistent

After performing above and waiting for a total of 48 hours, you will need to contact Microsoft 365 support to get it escalated to their back end team.