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The ultimate guide for troubleshooting issue related to unable to create profile in Outlook. Inside it are ten methods at your disposal.
Method 1: Make sure the credential is correct
Log in to portal.office.com to make sure that the email address and password are correct
If User is able to log-in, Go to Admin > EAC > Recipient > Mailboxes > User Mailbox > Email Address> Check the SMTP address
After that, if the SMTP address is different to the log-in credentials therefore, ask the end-user to make both them the same.
Re-try setting up account
Try setting up the account on the SMTP address and not the log-in credentials
Method 2: Check AutoDiscover Record
If you are unable to create a profile in Outlook, one of the basic things to look at is your machine if it is able to see your broadcasted AutoDiscover records.
SARA tool is created by Microsoft. In addition, it will help you isolate the issue of being unable to create profile in Outlook. Subsequently, It will check if..
the Office suite has a missing patch
any registry items that to be deleted (ExcludeHttpsAutoDiscoverDomain)
Method 4: Bypass DNS & Turning off Firewall and Anti-Virus
Open Network and Sharing Center
Click on “Change Adapter Settings”
double-click on the network the user is connected to
Click on Properties
Uncheck the IPv6
Double-click on the IPv4
On the DNs server address add the 8.8.8.8
Then on Alternate DNs server address add the 8.8.4.4
Click SAVE
Turn-off PC’s Firewall and Anti-Virus
Then, try again to set up the account
Method 5: Multi-factor Authentication
Moreover, If user is using a multi-factor Authentication therefore, you need to create an app password (retired) to set up the account.
To check:
Log in to portal.office.com
If user is setup with multi -factor authentication, either ask the client to turn off the Multi factor authentication. Otherwise, proceed on creating the app password
Create an App Password (retired)
Go to the Office 365 portal
On the upper right gear icon (settings)
Click Office365
Then on Security & Privacy
Create an app password
Additional security
Method 6: Local AutoDiscover is Cached
Outlook has an event we called “AutoDiscover Journey” before it can setup an account.
As a result, the local AutoDiscover setup might be the problem even though the AutoDiscover is properly set up on your DNS host. This method is one of the advance ways of isolating issue related to being unable to create profile in Outlook.
%userprofile%> AppData > Local > Microsoft > Outlook
If no AppData found, change the Windows OS settings to view hidden files
Rename the whole Outlook Folder
Firstly, ask the end-user first if they have contacts and calendars on the account. Furthermore, if account is on IMAP set up, a data loss maybe involved in the process.
After that, or once confirmed, refrain from doing this. Otherwise, you can proceed. Importantly, IMAP stores locally the calendar and contacts data however it do not sync it back to the servers.
Try to set up again Outlook.
Method 7: A profile is corrupted and affecting the new profiles
Firstly, ask the end-user if it’s okay to delete the profiles specially if they have other POP or IMAP accounts coupled in a single profiles.
Go to Control Panel
Look for Mail
Click on Show Profile
Delete all profile
Create a new Profile
Try to Open Outlook
If the issue is persistent, remove the profile on the registry.
Method 10: Delete AutoDiscover extra RedirectServers entry
Lastly, in a very rare scenario the issue can reside on excessive AutoDiscover entries from this folder. Therefore, one of the best place to look at the issue.